At w999, the privacy of every Pakistani player matters to us. This Privacy Policy explains what personal information we collect when you use the platform, how we use and store it, who we share it with and what rights you have over your own data. We have written this in plain language so it is easy to follow — not just legal boilerplate.
Plain Language Promise: This Privacy Policy is written for real people, not just lawyers. We want every Pakistani player using w999 to understand clearly what happens to their personal information. If anything in this document is unclear, contact our support team and we will explain it directly.
This Privacy Policy applies to all players who register and use the w999 platform, including the website at w999.ml, all games, the sports betting section, the live casino, fish games, and any related communications we send you. By registering an account at w999, you confirm that you have read and understood this policy.
w999 acts as the data controller for the personal information you provide when using the platform. We are responsible for deciding how your data is collected, stored and processed. Where we engage third-party processors — such as payment service providers and KYC verification partners — those parties act under our instructions and are bound by confidentiality obligations.
This policy should be read alongside the w999 Terms and Conditions. Together, these documents form the complete framework governing your use of the platform and the handling of your data.
We collect personal data from you in three ways: information you give us directly, information generated automatically when you use the platform, and information received from third parties such as payment processors or KYC providers.
Information you provide directly:
Information collected automatically:
Information from third parties:
We only use your personal data for specific, defined purposes. We do not use your data in ways you would not reasonably expect, and we do not sell it to third parties under any circumstances.
| Purpose | Data Used |
|---|---|
| Account creation & management | Name, email, phone, date of birth, address |
| Identity verification (KYC) | CNIC / ID document, name, date of birth |
| Processing PKR deposits & withdrawals | Payment method details, transaction records |
| Providing games & sports betting | Session logs, game history, betting activity |
| Customer support | Contact details, account history, support messages |
| Fraud prevention & security | IP address, device data, transaction patterns |
| Promotions & bonuses | Account activity, deposit history, bonus eligibility |
| Platform analytics & improvement | Aggregated usage data, session behaviour |
| Marketing communications | Email, phone — only with your consent |
Where we send you promotional emails or SMS notifications about w999 offers, cricket betting promotions or PSL-related bonuses, you can opt out at any time by contacting support. Opting out of marketing does not affect your ability to use the platform or receive essential account communications.
All PKR deposits and withdrawals at w999 are processed through trusted third-party payment processors. When you deposit using JazzCash, Easypaisa, Raast, a bank transfer or a debit/credit card, the actual payment transaction is handled by the relevant payment provider under their own security standards.
w999 stores a record of each transaction — including the date, PKR amount, payment method type and transaction status — for account management, dispute resolution and compliance purposes. Full card numbers and mobile wallet PINs are never stored on w999 servers.
Payment processors that handle your PKR transactions are contractually required to process your data only for the purpose of completing your w999 transaction. They are not permitted to use your payment data for their own marketing or share it with unrelated third parties.
If you believe a transaction on your account was unauthorised or processed in error, contact w999 support immediately with the transaction reference. Do not initiate a chargeback with your bank or mobile wallet provider without first raising the issue with us, as chargebacks made in bad faith are a breach of the w999 Terms and Conditions.
w999 does not sell, rent or trade your personal data to any third party. We share your data only where it is necessary to operate the platform, comply with applicable obligations, or protect the security of the platform and its players. The categories of parties with whom data may be shared are:
All third-party partners who process personal data on behalf of w999 are required to maintain data security standards consistent with the sensitivity of the data they handle and to use your data only for the specific purpose for which it was shared.
w999 uses cookies and similar technologies to make the platform function correctly, remember your preferences and understand how players use the site so that we can improve it. When you first visit w999, you will be informed about our use of cookies.
The types of cookies used at w999 include:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in or using the w999 cashier. For analytics and marketing cookies, you can opt out without affecting your ability to play.
w999 keeps your personal data for as long as your account is active and for a reasonable period after account closure to fulfil compliance obligations, resolve disputes and maintain accurate financial records. The general retention periods we apply are:
When data is no longer needed and no retention obligation applies, it is securely deleted or anonymised so that it cannot be linked back to you.
w999 takes the security of player data seriously. We use a combination of technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or destruction. These measures include:
Despite these measures, no online platform can guarantee absolute security. You also have a role to play — keep your w999 login password strong and unique, do not share it with anyone, and contact support immediately if you suspect your account has been accessed without your permission.
As a w999 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact w999 support and identify the right you wish to exercise clearly so that your request is handled promptly.
w999 will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request to ensure that data is not disclosed to the wrong person.
w999 is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under 18. If you are a parent or guardian and believe that a minor has registered at w999 using false age information, please contact support immediately so that the account can be identified and closed and any collected data deleted.
As part of the KYC verification process, w999 confirms the age of players before withdrawals are processed. Where age verification raises a concern at any point during a player's use of the platform, the account may be suspended while the matter is reviewed.
w999 may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in the services we use, or changes in applicable standards. When this policy is updated, the revised date at the top of the page will change to reflect the date of the latest version.
Where changes are material — meaning they significantly affect how your data is used or your rights in relation to it — we will notify active players through a platform notification or by email. Your continued use of w999 after the updated policy is posted constitutes acceptance of the revised terms.
We encourage you to review this page periodically so you are always aware of the current policy. If you have questions about any change, contact support and we will explain what has changed and why.
If you have any question about this Privacy Policy, want to exercise a data right, or wish to raise a concern about how your personal data has been handled at w999, please get in touch with our support team. We are available 24 hours a day, 7 days a week via the live chat feature on the platform.
You can also write to us at:
When contacting us about a privacy matter, please include your registered email address and a clear description of your request or concern so that it can be directed to the right team without delay. We aim to acknowledge all privacy-related enquiries promptly and resolve them as quickly as possible.
Six privacy and security commitments that every w999 player benefits from
Every page you visit on w999 and every PKR transaction you make is protected by SSL/TLS encryption. Data transmitted between your device and our servers is unreadable to anyone intercepting the connection.
CNIC and identity documents submitted during KYC are stored in encrypted, access-controlled environments. Only authorised personnel involved in the verification process can access these documents — no one else at w999 has routine access.
Full JazzCash, Easypaisa or card details are never stored on w999 servers. PKR payments are processed directly by trusted payment providers. w999 keeps only the transaction record — amount, date and method type — for your account history.
w999 does not sell, rent or trade player data to advertisers, data brokers or any unrelated third parties. Your personal information is shared only with the specific partners needed to operate the platform — payment processors, KYC providers and game software suppliers.
You can opt out of marketing communications at any time, manage cookie preferences through your browser and request access to or deletion of your personal data. Your control over your own information is a core part of how w999 operates.
Have a question about how your data is used? Our support team is available around the clock to answer privacy queries, process data access requests and handle any concerns you have about your personal information at w999.
Straightforward answers to the most common data and privacy questions at w999
Now that you know how w999 handles your data, you can register with confidence. Enjoy slots, live casino, cricket betting and PSL markets — all backed by secure PKR payments and a platform that respects your privacy.